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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 68 Chapter 1 Application/Redetermination Process

• The local office completes the redetermination when the SSA/DHS-1 is received, whether it is due or not. • A redetermination is indicated by “Recertification” written in red at the top of the SSA/DHS-1. • All procedures and time limits which apply to applications accepted by the SSA, apply to redeterminations accepted by the SSA. 1.4.17.A.2 Worker Responsibilities • Screen and, if eligible, process the application for Expedited Service. • Screen the SSA/DHS-1 to determine if further information is necessary. If the form is incomplete, any needed information must be supplied by the client. The form is not returned to the SSA, and, under no circumstances, is the client required to visit the local office for completion of the form. The client can be requested to visit the office, but the application cannot be denied solely because he does not. Needed information may be obtained by telephone, mail, or home visit. If verification not provided by the SSA is needed, the Worker must notify the client of the required information within three working days of the date the application is received from the SSA. • Process according to normal procedures if the AG does not qualify for Expedited Service. • Process any SSA/DHS-1 forms completed as redeterminations the same way applications are handled. 1.4.17.A.3 Quality Control (QC) Errors If an error is a result of information supplied by the SSA, it is not included in the county's error rate. However, if the SSA supplied the correct information and the Worker failed to take the appropriate action, the county is charged with the QC error. NOTE: The date of application for the Expedited Service time limits is the date the application is received in the local office.