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Child Care Subsidy Policy October 1, 2024 112 11.6.10. Closing statements – the case manager may make a closing statement summarizing the agency’s position and requesting that the agency’s decision be upheld. In contentious hearings, the case manager may choose to skip this step. 11.6.11. The hearings officer may then end the hearing. In rare cases, and only for good cause, a continuance may be granted. 11.6.12. The hearings office will render a decision within 90 days. 11.6.13. Both the agency and the applicant have the right to appeal the hearings officer’s decision. 11.7. Denial or Dismissal. Hearings may be denied or dismissed if either of the following occurs: 11.7.1. Withdrawal – The Hearing Officer may dismiss a request for hearing if the client or provider withdraws the request in writing. 11.7.2. Abandonment – The Hearing Officer may dismiss a request for a hearing if the client or provider fails to appear at a scheduled hearing without good cause. 11.7.3. The request for a hearing is based solely upon policy or regulation. (i.e., A client may request a hearing because he feels the income guidelines are unfair. However, the Hearings Officer may dismiss the request because the disputed issue is a matter of policy which is not subject to interpretation.) 11.7.4. The CCR&R case manager shall send an email notifying ECE technical assistance staff of the disposition of the hearing.