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2.6.2 By Telephone When a request for assistance is made by telephone, the filing date is set when a telephonic signature or signed application/registration form is received by the agency. 2.6.3 By ACCESS The filing date on an ACCESS application is the date the application is electronically submitted. 2.6.4 Low Income Subsidy Program of Medicare Savings Programs Low Income Subsidy (LIS, also called Extra Help) application information sent to DHS electronically from the Social Security Administration (SSA) is considered a request for Medicare Savings Programs (MSP). The filing date for the MSP request is the filing date set by SSA for the LIS application. Because the LIS data sent by SSA does not provide enough information to determine if the applicant is eligible for Medicaid or MSP, the LIS data is used to establish a request for assistance (RFA). The contact date is the date when DHS receives the LIS data from SSA. In order for the agency to determine if the LIS applicant is eligible for Medicaid and MSP, the applicant must submit a completed application within 30 days of the RFA contact date. If the applicant does not submit a timely application, the RFA is withdrawn automatically. 2.6.5 Federally Facilitated Marketplace The filing date for applications received from the Federally Facilitated Marketplace (FFM) is the date the application was submitted to the FFM. This page last updated in Release Number: 26-02 Release Date: 04/15/2026 Effective Date: 04/15/2026 2.7 Application Processing Period All applications received by an agency must be processed and eligibility approved or denied as soon as possible. The health care application processing period is 30 days. This means that, as a rule, the agency must process the application, determine eligibility, and issue a notice of decision no later than the 30th calendar day after the date on which the application is received (or the next business day if the 30th day falls on a weekend or holiday). However, the application processing period is extended as needed to ensure the applicant has at least 20 days from the mailing date of a verification request to provide verification. Note For applications submitted electronically, the “date received,” for purposes of determining when the application processing period begins, may be different from the filing date (see SECTION 2.6 FILING DATE). The date received is the date on which the application is delivered to the agency or the next business day if delivered weekdays after business hours, on a weekend, or on a holiday.

For MSP applications originating from LIS data sent by SSA, the date received is the contact date of the request for assistance (RFA).

Example 1 A signed application is received on March 15. The agency processes the application on April 7 and requests verification. Verification is due on April 27 to allow the applicant at least 20 days to provide