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Example 2 LaVonne’s renewal is due on January 31. She faxes her WWWMA renewal to EM CAPO on March 10. EM CAPO processes the renewal on the same day, and verification is requested. The verification is due on March 30. LaVonne submits the verification on May 20, after the verification due date, She will need to reapply for WWWMA. 36.6.1 Maintaining WWWMA Coverage During Regularly Scheduled Renewals When a timely renewal is submitted, a WWWMA member’s health care coverage must be maintained while their renewal is being processed. A timely renewal is one received during the renewal month, including renewals received after adverse action but on or before the last business day of the renewal month. Members whose eligibility cannot be administratively renewed, and who do not submit their renewal by adverse action of the renewal month, will be notified that their coverage is ending at the end of the renewal month. They will be sent a notice of decision explaining that they are being disenrolled for failure to complete their renewal, in accordance with timely notice requirements. If the member’s renewal is received after adverse action but by the end of the renewal month during business hours, their current coverage will be reinstated for the following month and will be maintained until the renewal is processed. The member will be notified of the reinstatement. This page last updated in Release Number: 25-04 Release Date: 12/10/2025 Effective Date: 12/10/2025 36.7 EM CAPO Contact Information WWWMA applicants and members can contact EM CAPO at: Email: DHSEMCAPO@dhs.wisconsin.gov Phone: 877-246-2276 or 608-266-6740 Fax: 608-267-3381 Mail: WI DHS – EM CAPO 1 W. Wilson St. PO Box 309 Madison, WI 53701

This page last updated in Release Number: 24-03 Release Date: 12/18/2024 Effective Date: 12/18/2024