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The agency to which the member reports the move must collect information about the changes, including the new residential address. If the agency does not have sufficient information about the changed circumstances, it must request information from the member according to the verification policy in CHAPTER 20 VERIFICATION. See Process Help 20.1 Interagency Case / RFA Transfer Process. 22.3.1 Intercounty Placements Some Wisconsin residents, due to serious and persistent medical impairments, may need protective services or protective placement by a county agency. These placement options ensure that anyone with such an impairment is placed in a living arrangement that has the least amount of restriction on their rights and that they are protected from abuse, financial exploitation, neglect, and self-neglect. When a county 51.42 board, 51.437 board, human services department, or social services department places a person in a care facility that is located in another county, the placing county remains responsible for the applicant. This does not include situations where a guardian or the member elects to voluntarily move the member to another county. For interstate placements, see SECTION 6.8 INTERSTATE PLACEMENTS. This page last updated in Release Number: 26-02 Release Date: 04/15/2026 Effective Date: 04/15/2026 22.4 Undue Hardship 22.4.1 Application of Policy Undue hardship may apply only when eligibility for long-term care services is denied or terminated for any of the following situations: • A community spouse has refused to sign the application or provide required information (see SECTION 2.5.3 SPOUSAL IMPOVERISHMENT MEDICAID SIGNATURES) • The applicant’s or member’s home has equity interest of more than $750,000 (see SECTION 16.8.1.4 HOME EQUITY OVER $750,000.00) • A divestment penalty period has been imposed (see SECTION 17.2.6.7 UNDUE HARDSHIP REQUEST IS GRANTED) • A spousal impoverishment case has excess assets (see SECTION 18.4.5 UNDUE HARDSHIP) Undue hardship occurs if denial or termination of an applicant’s or member’s eligibility for coverage of long-term care services would deprive the person of any of the following: • Medical care, which then endangers the person’s health or life • Food • Clothing • Shelter • Other necessities of life 22.4.2 Undue Hardship Waiver Request Process If an applicant or member is denied long-term care services as a result of any of the situations listed in SECTION 22.4.1 APPLICATION OF POLICY, the applicant or member must be sent the following: