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21.7 ForwardHealth Cards 21.7.1 ForwardHealth Cards Introduction ForwardHealth cards are issued to Medicaid members. These cards are permanent, plastic, and display the word "ForwardHealth” on them. Members use the same ForwardHealth card each month. Monthly cards are not issued. The cards do not display eligibility dates. Health care providers use the ID number on the front of the card to bill for services provided to the member. Cards should not be thrown away. If a member becomes eligible again, he or she will use the same ForwardHealth card originally issued. If members have questions regarding their eligibility status, they can log into ACCESS or call Member Services at 1-800-362-3002. BadgerCare Plus and Medicaid

SeniorCare

Each person in the family who is eligible for Medicaid receives his or her own card. The cards do not display eligibility dates. All Medicaid services are paid for under the Medicaid ID number on the card. Members will know if they are eligible based on positive and negative notices sent from the IM agency. Members who receive a notice that they are no longer eligible for Medicaid should keep their ForwardHealth cards. Cards should not be thrown away. If a member becomes eligible again, he or she