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If the applicant or member has a legal guardian, documentation of the court-ordered guardianship is required. If the applicant or member has a conservator, documentation of the court-ordered conservatorship is required. If the applicant or member has a patient’s representative, documentation of the patient’s representative appointment is required. If verification is not provided, the claimed agent with power of attorney, guardian, conservator, or patient’s representative cannot be granted access to case information or notices or act on behalf of the applicant or member unless they are an authorized representative. 20.3.8 Income Verify all sources of nonexempt income for EBD Medicaid applicants and members. Verify income using the automated data exchanges, when current (the month for which eligibility is being determined) information is available on a specific data exchange. If current income information is not available through a data exchange, the applicant/member is required to supply verification/documentation of their earned and unearned income. In certain cases, data exchange resources do not exist or are unavailable to IM workers for eligibility determinations. For example, data exchanges are not available for persons who do not supply their SSN or where the income reported is not part of an existing data exchange. Under these circumstances, income must be verified by the member through other sources (i.e., check stubs, award letters, etc.). The following are examples of persons for whom a data exchange will never exist and, therefore, income verification is required at eligibility determination: 1. Ineligible persons who do not provide an SSN and whose income would be counted in the eligibility determination (Fiscal Test Group member). 2. Non-citizens without an SSN applying for emergency services. Persons whose employers do not report wages to the Department of Workforce Development (DWD) in Wisconsin, such as Wisconsin residents who work out of state and persons who work for the federal government. 3. Persons with income from sources that are never available to IM workers through a data exchange, such as self-employment income. The applicant/member is responsible for providing verification of income that is not available through data exchange. For example, data exchanges are not available for persons who do not supply their SSN or where the income reported is not part of an existing data exchange. Under these circumstances, income must be verified by the applicant/member through other sources (i.e., check stubs, award letters, etc.). Assist the applicant/member in obtaining verification if he or she has difficulty in obtaining it. Do not deny eligibility if reasonable attempts to verify the income have been made. Use the best information available to process the application or change timely when the following two conditions exist: 1. The applicant/member does not have the power to produce verification, and