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19.2.4.3 Subpoenas and Records Requests If a court issues a subpoena for a case record or for any agency representative to testify concerning an applicant or member, the IM Agency must inform the court of the applicable statutory provisions, policies, and regulations restricting disclosure of information. 19.2.5 Prohibited Disclosure Examples in which disclosure is prohibited are: 1. Requests from an official not connected with the agency for privileged information. 2. Requests from private persons for case information frequently related to business or personal matters, such as the collection of bills from the recipient. 3. IM agencies are not authorized to provide information about the receipt of benefits or the dollar amount of those benefits to the U.S. Citizenship and Immigration Services (USCIS), the U.S. State Department, or immigration judges unless that information will assist Wisconsin in collecting outstanding debts. Even if the request is for documentation of the amount of benefits received, this information is not to be released as the disclosure is not directly connected to the administration of the program about which information is requested. 19.2.6 Data Exchanges 19.2.6.1 Data Exchanges Introduction CWW Data Exchanges provide query access to databases that store employment, unemployment income, and Social Security and SSI income (including social security number, citizenship/identification, and Medicare verification) information. The rules of confidentiality apply to all data obtained from the query. In addition, because of the sensitive nature of the data available, rules have been established for accessing the data as well as release of data obtained from the query. 19.2.6.2 Use of Data Data exchanges can only be accessed for official program purposes. No one is permitted to browse the records in any query, even if there are no intentions to share the data. 19.2.6.3 Query Access Agencies must take all precautions necessary to ensure that only authorized agency staff have access to the online queries. 19.2.6.4 Release of Data Only release data received from a query to: • The person who is the subject of the data. • The person's attorney or other duly authorized representative who needs the data in connection with that person's fair hearing. • Another county, state, or federal agency administering the FS, child support, SSI, BadgerCare Plus, or Medicaid programs. • A criminal or civil authority that agrees in writing to protect the confidentiality of the data provided.