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1. The member must be notified and the specific evidence needed must be requested, and 2. The IM agency must advise that person on how to obtain the evidence, and 3. The IM agency must make a reasonable effort to obtain specific documents that are not reasonably obtainable without assistance. If the parent or caretaker continues to refuse to cooperate or the evidence is still insufficient, a 10-day notice must be sent informing the parent or caretaker that if no further action is taken within ten days from the notification date, good cause will not be found and that he or she may first: 1. Withdraw the claim and cooperate, or 2. Exclude allowable individuals, or 3. Request a hearing, or 4. Withdraw the application or request that the case be closed. If no option above has been taken when the ten days have expired the IM worker will deny Medicaid to the applicant or disenroll the member from Medicaid. The sanctions remain in effect until there is cooperation or until it is no longer required. 8.3.6 Investigation The IM agency must investigate all claims based on anticipated physical harm both when the claim is credible without corroborative evidence and when such evidence is not available. Good cause must be granted when both the member's statement and the investigation satisfy you that he or she has good cause. Any claim must be investigated when the member's statement together with any corroborative evidence does not provide a sufficient basis for a determination. In the course of the investigation, neither the IM agency nor the CSA may contact the absent parent or alleged father without first notifying the member of your intention. Once notified the parent or caretaker has ten days from the notification date to: 1. Present additional supporting or corroborative evidence of information so that contact is unnecessary, or 2. Exclude allowable individuals, or 3. Withdraw the application or request that the case be closed, or 4. Request a fair hearing. When the ten days have expired and no option has been taken the IM agency will deny Medicaid to the applicant or remove the member from the Medicaid card, and the sanctions shall remain in effect until there is cooperation or until it is no longer an issue. 8.3.7 Determination The IM staff must determine whether or not there is good cause. This should be done within 45 days from the date a claim is signed. The time may be extended if it is documented in the case record that additional time is necessary because: 1. The IM agency cannot obtain the information needed to verify the claim within the 45 days, or 2. The parent or caretaker does not submit corroborative evidence within 20 days.