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• Withdraw the claim and cooperate, or • Exclude allowable individuals, or • Request a hearing, or • Withdraw the application or request that the case be closed. If no option above has been taken when the 10 days have expired, the IM worker will deny BadgerCare Plus to the applicant or disenroll the member from BadgerCare Plus. The sanctions remain in effect until there is cooperation or until it is no longer required. 5.3.6 Investigation The IM agency must investigate all claims based on anticipated physical harm both when the claim is credible without corroborative evidence and when such evidence is not available. Good cause must be granted when both the member's statement and the investigation satisfies the worker that they have good cause. Any claim must be investigated when the member's statement, together with any corroborative evidence, does not provide a sufficient basis for a determination. In the course of the investigation, neither the IM agency nor the CSA may contact the absent parent or alleged father without first notifying the member of the agency's intention. Once notified, the parent or caretaker has 10 days from the notification date to do one of the following: • Present additional supporting or corroborative evidence of information so that contact is unnecessary. • Exclude allowable individuals. • Withdraw the application or request that the case be closed. • Request a hearing. If the 10 days have expired and no option has been taken, the IM agency will deny BadgerCare Plus to the applicant, and the sanctions shall remain in effect until there is cooperation or until it is no longer an issue. 5.3.7 Determination The IM staff must determine whether or not there is good cause. This should be done within 45 days from the date a claim is signed. The time may be extended if it is documented in the case record that additional time is necessary because: • The IM agency cannot obtain the information needed to verify the claim within the 45 days, or • The parent or caretaker does not submit corroborative evidence within 20 days. The good cause determination and all evidence submitted should be filed in the case record along with a statement on how the determination was reached. If there is no evidence or verifiable information available that suggests otherwise, it must be concluded that an alleged refusal to cooperate was, in fact, a case of cooperation to the fullest extent possible. If the parent or caretaker is cooperating in furnishing evidence and information, do not deny, delay, or discontinue BadgerCare Plus pending the determination.