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Non-exempt BadgerCare Plus applicants or members who do not provide an SSN, or whose SSN cannot be verified, cannot have their citizenship verified through the data exchange. They must meet the citizenship verification requirement by having their citizenship verified through a birth record query, SAVE, or by providing documentation as defined in SECTION 4.2.4 OTHER METHODS OF CITIZENSHIP VERIFICATION. 4.2.4 Other Methods of Citizenship Verification For individuals who are not exempt from the citizenship verification requirement and have not had their citizenship verified by the Social Security Administration, agencies must first attempt to verify an individual's citizenship as follows: • For applicants born in Wisconsin, attempt verification of citizenship through a birth record query. • For applicants who had legal non-citizen status and subsequently gain U.S. citizenship, attempt verification of citizenship through SAVE. If verification cannot be obtained through the SSA, birth record query, or SAVE, the individual must provide verification of citizenship through either stand-alone documentation of citizenship (see SECTION 4.2.4.1 STAND-ALONE DOCUMENTATION OF CITIZENSHIP) or both documentation of citizenship (see SECTION 4.2.4.2 EVIDENCE OF CITIZENSHIP) and identity (see SECTION 4.2.4.3 EVIDENCE OF IDENTITY). Whether benefits may be granted while waiting for documentation to be provided and for how long are discussed under the Reasonable Opportunity Period for Verification of Citizenship (see SECTION 4.2.4.4 REASONABLE OPPORTUNITY PERIOD FOR VERIFICATION OF CITIZENSHIP). If an individual has provided proof of citizenship in a state other than Wisconsin, the IM worker can either request that the individual resubmit the documentation or request and obtain a copy or electronic copy of the original documentation reviewed by the other state to keep on file in Wisconsin. If an applicant or member contacts the agency for help with verifying citizenship, work with them to determine if anything on the document list in Process Help, Section 19.3.5.3 Automatically Populated Verification Codes and Acceptable Citizenship and Identity Documentation is readily available to the applicant or member. In certain circumstances the agency can authorize payment for obtaining documentation for an applicant or member (see SECTION 4.2.5 AGENCIES PAYING FOR DOCUMENTATION). Agencies may accept citizenship and identity documents from an individual whose last name has changed due to marriage or divorce if the documentation matches in every way with the exception of the last name. If the different last names are found questionable, the agency may request that the individual provide an official document verifying the change such as a marriage license or divorce decree. If an individual has changed their first and last name, they must produce documentation from a court or governing agency documenting the change. An electronic copy of documentation submitted by the applicant or member to satisfy the citizenship verification requirement must be maintained in the case record. See Process Help, Section 19.3.5 Citizenship and Identity Verification, for tools that IM workers can use to assist applicants and members in meeting the citizenship verification requirement. Once citizenship has been verified by a State or IM agency, verification may never be requested again, even after periods of ineligibility for health care benefits, unless other information is received causing