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members in fee-for-service as well as members enrolled in Medicaid SSI HMOs and BadgerCare Plus HMOs. Members remain enrolled in the Pharmacy Services Lock-In Program for two years and are continuously monitored for their prescription drug usage. At the end of the two-year enrollment period, an assessment is made to determine if they should continue enrollment in the Pharmacy Services Lock- In Program. The Pharmacy Services Lock-In Program monitors claims for pharmacy services and prescription drugs specifically. The Pharmacy Services Lock-In Program does not address other types of member fraud or misuse of benefits, such as misuse of the ForwardHealth identification card or excessive use of emergency room services. If a provider suspects that a member is abusing their benefits or misusing their ForwardHealth card, providers are required to notify ForwardHealth by calling Provider Services at 800-947-9627 or by writing to the following: Division of Medicaid Services Bureau of Benefits Management P.O. Box 309 Madison, WI 53701-0309 38.5.5 Temporary Cards With implementation of the ForwardHealth ID card, temporary ID cards are no longer used or available for ordering. 38.5.6 Lost-Stolen Cards If a member needs a replacement card, they or an authorized representative, can request a replacement card by either: 1. Using ACCESS. a. Create an ACCESS Account. b. Go to your ACCESS Home Page and select a new ForwardHealth card (see ACCESS User Guide, Section 4.10 Get a New Card). 2. Contacting Member Services at 1-800-362-3002. If the member has multiple benefit ID cards, there will be a choice of which ID card to request. A new ForwardHealth card will be created the evening of the request and will be sent out the following business day. Replacement cards are issued automatically when the card has been returned as undeliverable and the member’s address changes. This page last updated in Release Number: 25-02 Release Date: 04/09/2025 Effective Date: 04/09/2025 38.6 Reserved This page last updated in Release Number: 26-03 Release Date: 08/12/2026 Effective Date: 08/12/2026