Page 205

Paper applications are date stamped on the business day they are received. 25.6.1 In Person/Mail/Fax The filing date is the day a signed, valid application (F-10101 or F-10182) or registration form (F-10129) is received by the IM agency or the next business day if it is received after the agency's regularly scheduled business hours. 25.6.2 By Telephone When a request for assistance is made by telephone, the filing date is set when a telephonic signature or signed application/registration form is received by the agency. 25.6.3 By ACCESS The filing date on an ACCESS application is the date the application is electronically submitted. 25.6.4 Federally Facilitated Marketplace The filing date for applications received from the Federally Facilitated Marketplace (FFM) is the date the application was submitted to the FFM. This page last updated in Release Number: 26-02 Release Date: 04/15/2026 Effective Date: 04/15/2026 25.7 Application Processing Period All applications received by an agency must be processed and eligibility approved or denied as soon as possible. The health care application processing period is 30 days. This means that, as a rule, the agency must process the application, determine eligibility, and issue a notice of decision no later than the 30th calendar day after the date on which the application is received (or the next business day if the 30th day falls on a weekend or holiday). However, the application processing period is extended as needed to ensure the applicant has at least 20 days from the mailing date of a verification request to provide the requested verification. Note For applications submitted electronically, the “date received” for purposes of determining when the application processing period begins may be different from the filing date (see SECTION 25.6 FILING DATE). The date received is the date on which the application is delivered to the agency or the next business day if delivered weekdays after business hours, on a weekend, or on a holiday.

Example 1 A signed application is received on March 15. The agency processes the application on April 7 and requests verification. Verification will be due on April 27 to allow the applicant at least 20 days to provide verification.The applicant does not provide the requested verification by April 27. Even though April 14 is the 30th day after the filing date, the application must not be denied for lack of verification until April 27.

Example 2 A signed application was submitted to the FFM on February 28. The Marketplace assessed the person as potentially eligible for BadgerCare Plus and transferred the person’s account to the agency on March 5. The first day of the 30-day period for processing requirements was March 6. The end of the 30-day