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PY26 WHEAP Manual

Revised: August 2025 4.2 Application Formats 4.2.1 Interactive An interactive application contains the same information as the paper application form that is located on the Division website and is filled out during an interview process with a WHEAP intake worker. The application is interactive when the information is entered into the HE+ System during a phone or face-to-face interview.

NOTE: See Section 4.3.4 for additional information on processing online applications.

4.2.2 HE+ Application (Long Form) The long form HE+ Application is the paper version of the application in the secured HE+ System. HE+ Application forms shall not be altered without prior approval by the Division. WHEAP agencies may use the paper form to conduct a mailed application or to conduct intake when the HE+ System is not accessible. If the paper version is used in a face-to-face or phone appointment, the “Is Interactive” field shall be entered as “No.” If an applicant submits a paper application form or any other documentation, that form must be uploaded to the application in the HE+ System even if the application is incomplete or will deny for another reason.

The Division periodically updates the HE+ Application form.

The Certification Page must be signed by applicants before the application is considered complete. Do not complete the “Sign Date” field or submit the application until the applicant returns the completed, signed, and dated Certification Page.

Telephonic signatures are allowed for the Certification Page. See Section 2.6.

The Spanish version of the HE+ Application is available for applicants but does not replace the policy requirement that agencies must have a method to orally communicate with persons with limited English proficiency (LEP). See Section 9.2.3 for more information.

NOTE: An application without an SSN for the case head does not meet the minimum application requirements and is not a valid application.

4.2.3 HE+ Recertification Application Form The HE+ Recertification Form was designed only for use with fixed income households where the applicants: 1. Are at the same address as the prior program year’s application, 2. Have no change in the household member composition, 3. Have no minor household members, and 4. Only receive income from one or more of the following income types: