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PY26 WHEAP Manual

Revised: August 2025 if you are unable to upload document(s) into the HE+ System. Contact shall be made with the household to confirm if the application submittal is because of a possible crisis need. If the applicant chooses to withdraw the application, the application must still be entered in the HE+ System. Exception: see online application.

4.1.5 Regular WHEAP Benefits WHEAP-eligible applicants may receive one regular heating and one electric benefit provided the application is initiated before the end of the heating season and LIHEAP or PB funds are available during the heating season. Once a household is determined to be WHEAP eligible, the household remains eligible for Crisis Assistance for the duration of the program year regardless of the date of the application. An application becomes ineligible for additional benefits when any household member, including the case head, is deceased. A new application shall be taken to establish eligibility for the remaining household members. Eligibility does not ensure the provision of a crisis benefit. See Section 7.3.8.

4.1.6 Weatherization Eligibility At the time an applicant’s HE+ Application is approved, the address reported on the HE+ Application is referred for Weatherization services. Referrals for Weatherization services extend for 12 months following the date of the approved HE+ Application. If an HE+ eligible household moves, the Weatherization referral does not automatically carry to the new address. The household may re-apply during the same program year to determine eligibility for Weatherization Assistance at the new address by completing an HE+ Application through the local agency. All applications must contain current, complete, and accurate information based on the date of the application. See the Weatherization Program Manual for restrictions regarding previously weatherized units.

Weatherization status associated with the address displays on the application after the address fields. More details may be found via the Referral Details tab/section. The “Referral” permissions must be added in order to see the Referral Details tab. WHEAP agencies shall work with their weatherization agencies to use and understand the information from the referral search function. WHEAP agencies are encouraged to work closely with their weatherization agencies to help identify and refer homes for Weatherization services.

4.1.7 Limitations There is no entitlement to WHEAP or Weatherization Assistance. Being eligible does not mean Regular WHEAP Benefits, Crisis Assistance, HE+ Program Services, or Weatherization benefits will be provided.

4.1.8 Fair Hearings If the individual believes their regular application has not been processed in a timely manner, has been incorrectly denied, or had an error in determining eligibility; their payment is incorrect; or their crisis request was not processed in a timely manner, they may request a fair hearing (see Section 2.8.2).