Page 165

164

PY26 WHEAP Manual

Revised: August 2025 5.1 Introduction • Added – Clarification regarding winter moratorium state statute • Added – Clarification regarding how crisis policy is fluid and may change during the heating season and to follow Informational Transmittal 5.2.1.2 Crisis Assistance Amount • Added – Contacting HE+ Help Desk shall include the hardship the household is experiencing • Removed – Pre-approved range on LIHEAP and PB 5.2.3 Exceptions to the Applicant Contribution Requirement • Added – Clarifying exceptions to include attempts regarding non-WHEAP funding to satisfy the clients contribution 5.3 Crisis Assistance Applications • Added – WPPI member utilities 6.3 General Quality Assurance Agency Responsibilities • Added – If unable to review all required cases, note shall be added to the GQA 6.4 Program Services Quality Assurance Agency Responsibilities • Added – If unable to review the required cases, note shall be added to the PSQA 7.1 Updates to Applicant Information • Updated – Changed title from “Master Record (Not currently Available)” to “Updates to Applicant Information • Removed – References to the Master Record • Updated – Add HE+ System Notes for changes to applicant information 7.3.7 Wrong Vendor Entered on Application • Added – HE+ System Notes requirement 8.2 Payments Sent Directly to the Vendor • Updated – Changed title wording from “Checks” to “Payments” 8.5 Payment Registers • Updated – Changed wording from “Checks” to “Payments” • Added – Vendor ACH payment schedule 9.2.1 General • Updated – Representatives to attend meetings/trainings 9.2.2 Public Information • Updated – Requirements regarding Division website WHEAP page 9.2.3 Outreach • Updated – Reference to Division website WHEAP page on electronic media • Removed – Requirement for the online application 9.2.9 Fraud • Removed – Agency working with local authority • Added – Process for when to contact Division regarding fraud • Added – Clarification for when to utilize an HE+ Repayment Agreement