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Revised: August 2025 d. Outreach activities as defined in Section 9.3.4.3 e. Other costs not covered by crisis services 2. Allowable administrative expenses include: a. Supervisor and Coordinator salary and fringe b. Travel for meetings and training c. Clerical support salary and fringe d. Supplies, services, and equipment e. Indirect shared agency administration costs f. Fraud investigation

9.3.4.2 LIHEAP Crisis Services 1. Allowable costs include: a. Staff salaries, fringe benefits, and travel associated with providing crisis services b. Costs related to providing program services, c. Other costs directly related to providing crisis services d. Allowable program operations costs as defined in 9.3.4.1 (1) 2. Allowable non-staff costs include: a. Purchase/provision of educational or informational materials that are related to the provision of Emergency Crisis or Prevention Assistance services i. Must provide description of item or service provided, date, and cost of item/service 3. Costs not allowed include: a. Indirect administrative expenses including, but not limited to: i. Rent ii. Utilities iii. Administrative expenses iv. Indirect salaries

9.3.4.3 Public Benefits WHEAP Operations-Outreach and WX Operations-Outreach These two contract account lines may be used to support the same costs, as detailed below.

Allowable costs include: 1. Allowable costs detailed in Section 9.3.4.1, LIHEAP Operations Accounts 2. Allowable costs detailed in Section 9.3.4.2, LIHEAP Crisis Services 3. The cost of staff salaries, fringe benefits, and travel associated with staff time spent on outreach activities for all HE+ programs including WHEAP, HE+ Program Services, and Weatherization 4. Providing HE+ Program information to potentially eligible groups or individuals through home visits, site visits, group meetings, etc.