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PY26 WHEAP Manual

Revised: August 2025 2. Verifying application information and viewing supporting documents to certify the application data is accurate. 3. Entering multifamily building applications into the HE+ System within 30 days, or less, for the local Weatherization operator to achieve the number of eligible dwelling units needed to make the building eligible for Weatherization Assistance. 4. Entering all applications into the HE+ System in chronological (date) order. Applications will be processed using the data from the first chronologically entered application. See Section 4.3.4. 5. Ensuring applications are complete, unless applicant withdraws or fails to provide required information. 6. Resolving application and check issuance problems. 7. Documenting the receipt and resolution of all complaints. a. Documentation shall be made available to the Division upon request.

NOTE: See Section 4.3.4 for additional information on processing online applications.

9.2.7 Crisis Assistance Each WHEAP agency is required to provide Emergency Crisis and Prevention Assistance services to assist applicants with home energy costs. It is important for WHEAP-contracted tribes to provide these services to households within their reservation. County agencies with WHEAP-contracted tribal reservation lands within their general boundaries may provide services to households residing within the reservation boundaries.

9.2.7.1 Contract Spending WHEAP agencies shall budget the full WHEAP contract allocation for twelve months of activity. Time reporting is strongly encouraged for budgeting and for reporting of actual expenditures. Each account line must be expended according to its intended use and no account line shall be spent egregiously.

Monthly expenses to Crisis Services shall be spent within a reasonable ratio in comparison to the number of crisis applications the agency has processed by month. The Division will determine a reasonable ratio based on program operation factors and comparisons. Each crisis benefit issued requires crisis activity by the agency intake staff, which should be expensed to the Crisis Services contract account line. Some crisis activities will not result in a crisis benefit to an applicant, yet still may be an expense to the Crisis Services contract account line.

Monthly expenses to “Operations” (LIHEAP/PB-WHEAP/PB-Wx) shall be spent within a reasonable ratio in comparison to the amount of regular applications processed by month.

9.2.8 HE+ Program Services See the HE+ Program Services Manual, located on the HE+ TTA website under HE+ Program Services | Manuals & Guides and on the Division website under Provider Resources | Energy | HVAC/Water Conservation Assistance | Manual and Forms, for details of the WHEAP agency’s responsibilities.