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PY26 WHEAP Manual

Revised: August 2025 person is deceased. See Section 7.3.8 for further information on marking an individual as deceased in the HE+ System. b. Marking an individual as deceased changes the application status of any unextracted application to “Pending-Pending” status and the application will deny because there is a deceased individual on the application. c. The following message is displayed on the application: “At least 1 household member has been marked as deceased.” The SSN status of the individual is “Deceased.” d. The applicant household will be sent a denial letter when the associated application has been extracted. 2. If household member(s) remain: a. Local agency staff should encourage the remaining household members to apply with a new application. A new application date and new Certification Page is required for the application to be complete. Use WEFI to update annual energy costs. A new application cannot be entered into the HE+ System until the automated application extracts. A paper application process is recommended while awaiting the first extraction. b. If the deceased individual is a household member, a new application for the original case head and any other remaining household members is required.

7.4.2 Change in Household Composition or Income When there are changes in the number of household members or in the income counted for the household: 1. Make the corrections to the application (change the application status to “Pending,” update the information, and resubmit). Add HE+ System Notes to explain what was changed and why. 2. Obtain a signed Certification Page, if applicable, and upload to the HE+ System. 3. Do not change the application date or annual fuel costs. 4. Do not change the “Outreach Type” or “Is Interactive” field. 5. Do not delete the application.

7.4.3 Change in the Address (Moved) 1. If the household has moved and the new location is in the same county or tribe, the local agency must: a. Document in HE+ System Notes the reason the fuel account was active during the automated application process. b. Add HE+ System Notes to explain what household changes occurred, change the application status to “Pending,” and change the mailing address to the new address so the denial notice is sent to the correct location. c. Add HE+ System Notes to explain the situation. The applicant needs to reapply with the new address and household information. The new application cannot be entered in the HE+ System until the automated application extracts. A paper application can