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PY26 WHEAP Manual

Revised: August 2025 benefit(s) The heating and/or non-heating electric assistance payments, Crisis Assistance payments, or HE+ Program Services provided to applicants.

benefit formulas The formulas used to determine the amount of the heating and/or non-heating (or total home energy) assistance payments.

CARES Client Assistance for Re-employment and Economic Support (CARES) is a statewide automated, integrated, computerized system. Also known as CARES Worker Web (CWW). The CARES system supports the major economic support programs of Wisconsin Works (W-2), Temporary Assistance for Needy Families (TANF), FoodShare (“food stamps”), medical assistance, Healthy Start, Employment and Training programs, and the Learnfare Case Management.

case head − See applicant

categorically eligible (cat eligible or CE) For a household to be categorically eligible, all household members must be recipients of either W- 2/TANF, FoodShare (“food stamps”), or SSI in the prior month income test period.

Crisis Assistance The part of WHEAP providing assistance and/or services to households experiencing energy emergencies or which are at risk of an energy emergency.

direct cost Expenses that can be directly linked to providing services.

direct vendor – See registered supplier and fuel supplier

disability A self-declared physical or mental impairment or a designation made by a state or federal program that: • Substantially limits one or more of a person's major life activities, and/or • Results in the person receiving either Veterans or Social Security disability benefits.

Division The Division of Energy, Housing and Community Resources (DEHCR) in the Department of Administration (WI DOA) of the State of Wisconsin.

DOB Acronym for date of birth.

document upload Retaining copies of documentation to the HE+ System by using the associated document upload feature.