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PY26 WHEAP Manual

105 Revised: August 2025 Chapter 7 | Errors, Mistakes, and Corrections 7.1 Updates to Applicant Information An HE+ System Note shall be included for all changes made to the application, along with how the information was learned and/or verified.

7.1.1 Change in Address Changes/corrections in addresses for applications that have been extracted should be recorded by adding HE+ System Notes in the following situations: 1. Moved out of county/tribe: If an applicant has moved out of your agency’s county/tribe. Note the change to the mailing address. 2. Moved into your agency’s county/tribe from another county/tribe: If an applicant has moved into your agency’s county/tribe. If crisis is being requested, update the address in the crisis application. 3. Moved prior to extraction: If an applicant moved prior to the extraction of the application, update the mailing address only in the application with the new address to ensure the benefit notice reaches the applicant. The application is valid based on the date of the application and must reflect the correct physical address and fuel account information. 4. Moved for Weatherization eligibility: If an HE+ eligible household moves, the Weatherization referral does not automatically carry to the new address. The household may re-apply during the same program year to determine eligibility for Weatherization Assistance at the new address by completing an HE+ Application through the local agency.

7.1.2 Own or Rent When processing an HE+ Program Services application, it is sometimes determined that the “Own or Rent” question was incorrectly entered on the original application or that the ownership status has changed. The HE+ System allows workers to change the response to the “Own or Rent” question on the HE+ Program Services application. However, the information completed on the HE+ Program Services application does not carry forward onto the next application. Therefore, the worker needs to enter an HE+ System Note to ensure the correct information is available for subsequent applications.

7.1.3 Fuel Switch If there was a fuel switch conducted when the furnace was replaced, workers should add a HE+ System Note with the new fuel type.

7.2 Benefit Calculator The benefit calculator allows for a quick calculation of possible benefit amounts.