12.2.13 Summary of Fact Finding Timelines

The Fact Finding Review process is governed by a series of required timelines that must be adhered to.

Below is a summary of the timeframes that must be followed by the applicant, participant, W-2 Wisconsin Works agency, and Fact Finder throughout the Fact Finding process:

Review Process Action Maximum Timeframe* See Section Fact Finding Request: An applicant or participant that disagrees with a decision impacting their case must request a Fact Finding Review. 45 calendar days from the effective decision date, or from the mailing date of the notice, whichever is later. 12.2.2 Scheduling the Fact Finding Review Appointment: The W-2 agency must schedule and notify the petitioner of their Fact Finding Appointment. Three working days from the date after the request for a Fact Finding was received by the agency. 12.2.5 Pre-Fact Finding Review Resolutions: The agency may contact the petitioner to discuss the disputed issue and offer a resolution. Any time up to the scheduled Fact Finding Review appointment date. 12.2.5.1 Fact Finding Review Appointment Date: The timeframe the Fact Finding Review must take place. Eight working days from the date the Fact Finding request was received by the agency. 12.2.5 Fact Finding Decision: The Fact Finding decision must be given. Five working days from the date after the Fact Finding Review took place. 12.2.9 Mailing the Fact Finding Decision: The Fact Finding Review decision must be sent to the petitioner’s last known address by first-class mail. Same date as the Fact Finding decision is reached. 12.2.10 Entering Fact Finding Information into WWP: The agency worker must enter Fact Finding details into the Fact Finding application in WWP. By the 10th day of each month for the prior month. 12.2.12

*Maximum timeframes indicate the number of days in which the action must be taken.

If the Fact Finding Review is rescheduled (see 12.2.5 ), the deadlines for issuing the decision, mailing the decision, agency action, and WWP entry are adjusted accordingly.