12.2.1 Request for Fact Finding Review

All JAL Job Access Loan applicants and W-2 Wisconsin Works applicants and participants have the right to request a Fact Finding Review. The Fact Finding Review is completed by the W-2 agency’s Fact Finder as the first level of the dispute resolution if an applicant or participant believes a part of their application or placement was mishandled. See 12.2.3 for the list of reasons that qualify for a Fact Finding Review.

An applicant or participant who requests a Fact Finding Review should be encouraged to use the Request for Wisconsin Works (W-2) Fact Finding Review form (10783) .

However, the Petitioner An individual requesting a Fact Finding or Departmental review. may use other documentation containing the same information found in the form. A W-2 agency must also accept phone requests for Fact Finding Reviews and must document the phone request using the Request for Wisconsin Works (W-2) Fact Finding Review form (10783) .

The agency decision stands until it is overturned by a Fact Finding Review or a Departmental Review. However, a Learnfare Fact Finding Review request made within 10 calendar days after the date of the Learnfare Financial Penalty Notification, may overturn a Fact Finding Review or Departmental Review.