12.1 Introduction

There are two levels of review under the W-2 Wisconsin Works dispute resolution process:

Fact Finding Review; and

Departmental Review.

The purpose of the Fact Finding Review is to resolve disputes for applicants and participants who disagree with a W-2 agency’s decision. This includes decisions regarding all W-2 services including Learnfare and Job Access Loans.

A Departmental Review may be requested if an individual or the W-2 agency disagrees with a Fact Finding decision.

Individuals who disagree with an agency’s decision regarding benefits for the following programs must file a separate request for a Fair Hearing with the Department of Administration, Division of Hearings and Appeals:

Medicaid;

BadgerCare Plus;

Child Care;

FoodShare; or

Refugee Cash and Medical Assistance.

Participants must follow the Fair Hearing time frame which is detailed on decision notices.

See EA Manual Chapter 6 for more information on the dispute resolution process for Emergency Assistance.