11.6.2.3 Rectifying Refusal to Participate Prior to Case Closure

In addition to exploring potential barriers, if a participant’s case is going to close due to a refusal to participate, the W-2 agency must:

Provide written notice to the W-2 participant of the proposed case closure and the reason for the case closure; and

Allow the participant seven working days to rectify the discrepancy and avoid the proposed case closure.

The FEP must create a record of all refusal to participate occurrences in CWW CARES Worker Web , including:

The individual who demonstrates the refusal to participate,

The date of occurrence, and

The reason(s) for the refusal to participate.

The participant has seven working days to provide good cause.

The due date for submitting good cause for refusing to participate cannot be extended from seven working days to 30 days. The seventh working day is the final date any good cause can be received. See table for example scenario.

Event Date Mailing date of the W-2 Notice of Refusal to Participate Letter Tuesday, March 19, 2024 Final date written verification can be submitted. Thursday, March 28, 2024

If the participant provides a valid good cause reason by the good cause due date:

The FEP must delete the refusal to participate record in CWW so W-2 eligibility is not impacted.

If the participant does not provide good cause by the due date, or the FEP determines that good cause does not exist:

The FEP must run eligibility to generate the case closure. CARES will issue the appropriate Notice of Eligibility after eligibility is run.

(See Operations Memo 18-13 for instructions on entering a W-2 Refusal to Participate record in CWW)