9.2.2 When to Develop a W-2 Supportive Service Plan

The W-2 Wisconsin Works agency must offer to develop a Supportive Service Plan with:

Applicants who withdraw their W-2 applications prior to W-2 placement. In this circumstance, the Supportive Service Plan would generally be developed between the Resource Specialist and the applicant.

Participants who are approved or denied a time limit extension.

Participants who are placed in a case management placement, including: CMF Case Management Follow-Up , CMF+ Case Management Follow-Up Plus , CMU Case Management Underemployed , CMD Case Management Denied , CMJ Case Management Job Ready , CMN Case Management Noncustodial Parent , CMM Case Management Minor Parent , CMP Case Management Pregnant Women , and TSP Stipends for Noncustodial Parents .

The Supportive Service Plan must be developed during a meeting (see 1.4.2.4 ) between the case manager and the applicant or participant using either:

The automated W-2 Supportive Service Plan in WWP; or

The W -2 Supportive Service Plan form (12956) .

The automated plan cannot be accessed until after an applicant has been referred to WWP Wisconsin Work Programs . When developing a Supportive Service Plan with an applicant who withdraws their W-2 application prior to placement and no referral to WWP was made, the worker must use the W-2 Supportive Service Plan form (12956) .

When the W-2 Supportive Service Plan form (12956) is used, and the case has been established in CWW CARES Worker Web , the worker must:

Document in PIN comments when the form was printed and given to the individual; and

Scan the form into ECF Electronic Case File .

An applicant or participant may choose not to develop a Supportive Service Plan. If this occurs, the refusal should be documented in PIN comments.