7.4.4.5 ARP Case Management Requirements

The W-2 agency must contact ARP participants at least once a month either in-person or by phone, depending on the needs of the ARP participant, to discuss the participant’s needs.

During these discussions, the W-2 agency must:

Identify any emerging needs; and

Provide W-2 services or make referrals to appropriate community resources.

For example, if an ARP participant expresses concerns related to their health, the FEP may refer them to visiting nurse services or prenatal care support programs.