1.4.5 Application Processing Time frame

Below are the application processing time frames:

Time Frame Required Action The same day or the following working day after an individual applies for W-2 Wisconsin Works by submitting the signed Application Registration form (See 1.4.2 ): A W-2 agency representative must schedule and hold an appointment between the applicant and a RS Resource Specialist . If this initial meeting is with a FEP Financial and Employment Planner , then no later than seven working days after this meeting, the FEP must determine W-2 eligibility and make the most appropriate W-2 placement for the applicant. No later than five working days after an individual applies for W-2 by completing the application in ACCESS or by submitting the signed Application Registration form: The W-2 agency must hold an interview between the FEP and the applicant. If the applicant applies using the signed Application Registration form, the agency must schedule this interview. If the applicant applies in ACCESS, the applicant must either schedule this interview in ACCESS A client facing web portal that provides self-service, case specific information regarding an individual’s FoodShare, Medicaid, Wisconsin Shares, Wisconsin Works (W-2), and Job Access Loan benefits, including program eligibility information. or by contacting their local W-2 agency. Agencies may contact applicants to schedule interview appointments. Note : W-2 agencies must provide availability in ACCESS for appointment scheduling within five days of the application being submitted and must maintain available intake appointments in CWW CARES Worker Web Client Scheduling for a minimum of the next 10 working days to avoid delays in appointment scheduling and application processing. No later than seven working days after the first meeting with the FEP The FEP must determine W-2 eligibility and make the most appropriate W-2 placement for the applicant.

The W-2 agency representative must schedule all appointments through Client Scheduling in CWW. If the agency extends the application time frame, agency staff must document the reason in case comments.

The agency may extend the application time frame for up to 30 calendar days from the application date for the following:

The applicant requests to reschedule the RS or FEP appointment; or

The applicant requests more time to submit verification.

EXAMPLE 1: Mariah arrives at the W-2 office on Thursday, March 10, at 4:00 p.m. She wants to apply for W-2 services but cannot stay to complete an application.

Mariah has several options:

She can return to the W-2 agency at a later date to apply.

She can wait a few minutes for the agency staff to generate the Application Registration form for her to sign and submit.

If Mariah chooses this option, the W-2 agency must:

Schedule a meeting with the RS the following day, March 11.

Schedule a meeting with the FEP no later than March 17 (five working days after the date the W-2 agency received the signed Application Registration form).

She can take a paper Wisconsin Works (W-2) and Related Programs Registration form (14880) with her and return it at her convenience.

If Mariah chooses this option, the W-2 agency must explain that the application process cannot begin until the agency receives the signed form.

If Mariah chooses to return the paper form on Friday, March 11, the W-2 agency must:

Schedule a meeting with her that day or no later than Monday, March 14 (the following working day after her application date of Friday, March 11).

Schedule a meeting with the FEP no later than Friday, March 18 (five working days after the date the W-2 agency received the signed Application Registration form).

EXAMPLE 2 : Noel visits a W-2 agency to apply for W-2. The following table outlines her application, eligibility determination, and placement timeline.

Event Date Action Application Submitted Thursday, March 10 Noel applies for W-2 in person. FEP Meeting Friday, March 11 Noel meets with a FEP who completes the CWW CARES Worker Web intake interview and pends Noel's application for asset verification. Verification Submitted Friday, March 18 The agency receives a copy of Noel's most recent bank statement. Eligibility Determination and Placement Tuesday, March 22 The FEP must determine W-2 eligibility and make the most appropriate W-2 placement as soon as possible but no later than March 22 (seven working days after the meeting with the FEP).