1.2.1 Receptionist
All W-2 Wisconsin Works agencies must have a staff member who performs the role of a Receptionist. This individual may perform other functions within the agency as well.
The role of the Receptionist is to meet with individuals as they enter the W-2 agency.
Receptionist must:
Inform individuals of all programs and services available through the agency.
Initiate the application process by generating the Application Registration form (See 1.4.2.1 ) for any individual that wishes to apply for or indicates an interest in learning more about the W-2 program.
Schedule an appointment with a RS Resource Specialist the same day or no later than the following working day using Client Scheduling in CWW CARES Worker Web .