DSHS's responsibilities to consumers

DSHS is responsible to:

(1) Treat consumers in accordance with all applicable federal and state nondiscrimination laws, regulations, and policies;

(2) Determine a consumer's eligibility within thirty days from the date the consumer applied (application date as described in WAC 110-15-0095 ). Under WAC 110-15-0012 , a determination made within thirty days of application using self-attestation of new employment wages is compliant with this subsection even if third-party verification is provided more than thirty days after the date of application;

(3) Allow a consumer to choose his or her provider as long as the provider meets the requirements in WAC 110-15-0125 ;

(4) Authorize payments only to child care providers who allow a consumer to access his or her children whenever they are in care;

(5) Authorize payment when no adult in a consumer's family (under WAC 110-15-0015 ) is able or available (under WAC 110-15-0003 ) to care for the consumer's children at application and reapplication;

(6) Inform a consumer of:

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DSHS's responsibilities to consumers

Official source

DSHS is responsible to:

(1) Treat consumers in accordance with all applicable federal and state nondiscrimination laws, regulations, and policies;

(2) Determine a consumer's eligibility within thirty days from the date the consumer applied (application date as described in WAC 110-15-0095 ). Under WAC 110-15-0012 , a determination made within thirty days of application using self-attestation of new employment wages is compliant with this subsection even if third-party verification is provided more than thirty days after the date of application;

(3) Allow a consumer to choose his or her provider as long as the provider meets the requirements in WAC 110-15-0125 ;

(4) Authorize payments only to child care providers who allow a consumer to access his or her children whenever they are in care;

(5) Authorize payment when no adult in a consumer's family (under WAC 110-15-0015 ) is able or available (under WAC 110-15-0003 ) to care for the consumer's children at application and reapplication;

(6) Inform a consumer of:

(a)His or her rights and responsibilities under the WCCC…#

(a) His or her rights and responsibilities under the WCCC program at the time of application and reapplication;

(b)The types of child care providers DSHS can pay;#

(b) The types of child care providers DSHS can pay;

(c)The community resources that can help a consumer select…#

(c) The community resources that can help a consumer select child care when needed; and

(d)Any change in a consumer's copayment during the…#

(d) Any change in a consumer's copayment during the authorization period except under WAC 110-15-0120 (5).

(7) Respond to a consumer within ten days if the consumer reports a change of circumstance that affects the consumer's:

(a) WCCC eligibility;

(b) Copayment; or

(c) Providers.

(8) Provide prompt child care payments to a consumer's child care provider;

(9) Provide an interpreter or translator service within a reasonable amount of time and at no cost to the consumer;

(10) Provide consumers with at least ten days written notice for changes to WCCC eligibility, provider payments, or when DSHS requires a change in child care arrangements.