9.2 Consumer Education Website

Lead Agencies must provide information to parents, the general public, and child care providers through a State or Territory website, which is consumer-friendly and easily accessible for families who speak languages other than English and persons with disabilities. The website must: • Include information to assist families in understanding the Lead Agency’s policies and procedures, including licensing child care providers; • Include monitoring and inspection reports for each provider and, if available, the quality of each provider; • Provide the aggregate number of deaths, serious injuries, and the number of cases of substantiated child abuse that have occurred in child care settings; • Include contact information for local CCR&R organizations to help families access additional information on finding child care; and • Include information on how parents can contact the Lead Agency and other organizations to better understand the information on the website. 9.2.1 Consumer-friendly website Does the Lead Agency ensure that its consumer education website is consumer-friendly and easily accessible? i. Provide the URL for the Lead Agency’s consumer education website homepage: https://www.dcyf.wa.gov/services/early-learning-providers ii. Does the Lead Agency certify that the consumer education website ensures broad access to services for families who speak languages other than English? [x] Yes. [ ] No. If no, describe: iii. Does the Lead Agency certify that the consumer education website ensures broad access to services for persons with disabilities? [x] Yes. [ ] No. If no, describe: 9.2.2 Additional consumer education website links Provide the direct URL/website link for the following: i. Provide the direct URL/website link to how the Lead Agency licenses child care providers: https://www.dcyf.wa.gov/services/early-learning-providers/licensed- provider https://www.dcyf.wa.gov/services/early-learning-providers/operating-licensed- child-care https://app.leg.wa.gov/rcw/default.aspx?cite=43.216 ii. Provide the direct URL/website link to the processes for conducting monitoring and inspections of child care providers:: https://www.dcyf.wa.gov/practice/policy- laws-rules iii. Provide the direct URL/website link to the policies and procedures related to criminal background checks for staff members of child care providers: https://www.dcyf.wa.gov/practice/policy-laws-rules https://apps.leg.wa.gov/WAC/default.aspx?cite=110-06 iv. Provide the direct URL/website link to the offenses that prevent individuals from being employed by a child care provider: https://apps.leg.wa.gov/wac/default.aspx?cite=110-06-0120 9.2.3 Searchable list of providers a. The consumer education website must include a list of all licensed providers searchable by ZIP code. i. Does the Lead Agency certify that the consumer education website includes a list of all licensed providers searchable by ZIP code? [x] Yes. [ ] No. If no, describe: ii. Provide the direct URL/website link to the list of child care providers searchable by ZIP code: https://ccawa.my.salesforce- sites.com/providerupdate/CCAWAOnlineLookUp https://www.findchildcarewa.org https://www.dcyf.wa.gov/services/earlylearning-childcare/find-child-care iii. In addition to the licensed child care providers that must be included in the searchable list, are there additional providers included in the Lead Agency’s searchable list of child care providers? Check all that apply: [x] License-exempt center-based CCDF providers. [x] License-exempt family child care CCDF providers. [x] License-exempt non-CCDF providers. [x] Relative CCDF child care providers. [ ] Other (e.g., summer camps, public pre-Kindergarten). Describe: b. Identify what additional (optional) information, if any, is available in the searchable results by ZIP code. Check the box when information is provided. Provider Information Available in Searchable Results -- All licensed providers License- exempt CCDF center- based provide rs License- exempt CCDF family child care home provide rs License- exempt non- CCDF provider s Relative CCDF providers Contact information [x] [x] [x] [ ] [ ] Enrollment capacity [x] [x] [x] [ ] [ ] Hours, days, and months of operation [ ] [ ] [ ] [ ] [ ] Provider education and training [x] [x] [ ] [ ] [ ] Languages spoken by the caregiver [x] [x] [x] [ ] [ ] Quality information [x] [x] [x] [x] [ ] Monitoring reports [ ] [ ] [ ] [ ] [ ] Willingness to accept CCDF certificates [x] [x] [x] [ ] [ ] Ages of children served [x] [x] [x] [ ] [ ] Specialization or training for certain populations [ ] [ ] [ ] [ ] [ ] Care provided during nontraditional hours [ ] [ ] [ ] [ ] [ ] c. Identify any other information searchable on the consumer education website for the child care provider type listed below and then, if checked, describe the searchable information included on the website. i. [x] All licensed providers. Describe: CCA’s child care search includes a link to DCYF’s Child Care Check (CCC) search. CCC search results display information including operating status (open or closed); years in operation; number of valid complaints received in the past three years; whether the program is licensed, certified, or certified for payment only; whether the program is ECEAP or Head Start; and the history of the facility. The history includes the Early Achievers Rating, Complaints, Inspections, and the License History. In addition, providers are able to write and update a brief description of their program in Child Care Check as well as slots available. CCA search results indicate providers in the family’s area based on hours care is available, type of care they seek, subsidy programs the provider participates in, the days and hours care is needed (including nonstandard hours). Search results indicate the provider’s Early Achievers rating, and program model. ii. [ ] License-exempt CCDF center-based providers. Describe: iii. [ ] License-exempt CCDF family child care providers. Describe: iv. [ ] License-exempt, non-CCDF providers. Describe: v. [ ] Relative CCDF providers. Describe: vi. [ ] Other. Describe: 9.2.4 Provider-specific quality information Lead Agencies must identify specific quality information on each child care provider for whom they have this information. Provider-specific quality information must only be posted on the consumer education website if it is available for the individual child care provider. a. What specific quality information does the Lead Agency provide on the website? i. [x] Quality improvement system. ii. [ ] National accreditation. iii. [ ] Enhanced licensing system. iv. [x] Meeting Head Start/Early Head Start Program Performance Standards. v. [x] Meeting pre-Kindergarten quality requirements. vi. [ ] School-age standards. vii. [ ] Quality framework or quality improvement system. viii. [ ] Other. Describe: b. For what types of child care providers is quality information available? i. [x] Licensed CCDF providers. Describe the quality information: Child Care Check and Child Care Aware indicate the provider’s Early Achiever rating (2-5) or the provider is not yet rated. ii. [x] Licensed non-CCDF providers. Describe the quality information: Child Care Check and Child Care Aware indicate the provider’s Early Achievers rating (2-5) or that the provider is not yet rated. Early Achievers participation is voluntary for licensed providers not receiving subsidy. iii. [x] License-exempt center-based CCDF providers. Describe the quality information: Child Care Aware indicates the provider’s Early Achievers rating (2-5) or that the provider is not yet rated. iv. [x] License-exempt FCC CCDF providers. Describe the quality information: Child Care Aware indicates the provider’s Early Achievers rating (2-5) or that the provider is not yet rated. Early Achievers participation is not available for license- exempt FCC CCDF providers. No quality rating information is available for license exempt FCC providers. v. [x] License-exempt non-CCDF providers. Describe the quality information: Child Care Aware indicates the provider’s Early Achievers rating (2-5) or that the provider is not yet rated. Early Achievers participation is voluntary for license- exempt provider not receiving subsidy and unavailable for license-exempt in- home/relative care. Quality rating information is not available to license exempt non-CCDF providers. Our government-to-government agreement with Tribal providers allows them to choose if they want quality rating information posted on Child Care Aware. vi. [ ] Relative child care providers. Describe the quality information: vii. [ ] Other. Describe: 9.2.5 Aggregate data on serious injuries, deaths, and substantiated abuse Lead Agencies must post aggregate data on serious injuries, deaths, and substantiated cases of child abuse that have occurred in child care settings each year on the consumer education website. This aggregate data must include information about any child in the care of a provider eligible to receive CCDF, not just children receiving subsidies. This aggregate information on serious injuries and deaths must be separated by category of care (e.g., centers, family child care homes, and in-home care) and licensing status (i.e., licensed or license-exempt) for all eligible CCDF child care providers in the State/Territory. The information on instances of substantiated child abuse does not have to be organized by category of care or licensing status. Information must also include the total number of children in care by provider type and licensing status, so that families can better understand the data presented on serious injuries, deaths, and substantiated cases of abuse. a. Certify by checking below that the required elements are included in the Aggregate Data Report on serious incident data that have occurred in child care settings each year. i. [x] The total number of serious injuries of children in care by provider category and licensing status. ii. [x] The total number of deaths of children in care by provider category and licensing status. iii. [x] The total number of substantiated instances of child abuse in child care settings. iv. [x] The total number of children in care by provider category and licensing status. v. If any of the above elements are not included, describe: b. Certify by providing: i. The designated entity to which child care providers must submit reports of any serious injuries or deaths of children occurring in child care and describe how the Lead Agency obtains the aggregate data from the entity: DCYF is the designated entity to which providers report serious injuries or deaths. Per licensing regulations, providers are required to report any instances of serious injury or death by submitting an injury/incident report to licensing. ii. The definition of “substantiated child abuse” used by the Lead Agency for this requirement: ￿Abuse or neglect￿ means sexual abuse, sexual exploitation, or injury of a child by any person under circumstances which cause harm to the child’s health, welfare, or safety, excluding conduct permitted under RCW 9A.16.100; or the negligent treatment or maltreatment of a child by a person responsible for or providing care to the child. A reported incident is considered ￿substantiated child abuse￿ if Child Protective Services issues a founded finding. iii. The definition of “serious injury” used by the Lead Agency for this requirement: DCYF defines ￿serious injury￿ as any of the following: ￿ Injury resulting in overnight hospital stay ￿ Severe neck or head injury ￿ Choking/unexpected breathing problems ￿ Severe bleeding ￿ Shock or acute confused state ￿ Unconsciousness ￿ Chemicals in eyes, on skin, or ingested in the mouth ￿ Near-drowning ￿ Broken bone ￿ Severe burn requiring professional medical care ￿ Poisoning ￿ Medication overdose c. Provide the direct URL/website link to the page where the aggregate number of serious injuries, deaths, and substantiated child abuse, and the total number of children in care by provider category and licensing status are posted: https://www.dcyf.wa.gov/practice/oiaa/reports/child-fatality/licensed-child-care - this link is specific to licensed care. https://www.dcyf.wa.gov/practice/oiaa/reports/child- fatality/ffn - this link is specific to Family, Friends, and Neighbors care. 9.2.6 Contact information on referrals to local child care resource and referral organizations The Lead Agency consumer education website must include contact information on referrals to local CCR&R organizations. a. Does the consumer education website include contact information on referrals to local CCR&R organizations? [x] Yes. [ ] No. [ ] Not applicable. The Lead Agency does not have local CCR&R organizations. b. Provide the direct URL/website link to this information: https://www.dcyf.wa.gov/services/earlylearning-childcare/find-child-care 9.2.7 Lead Agency contact information for parents The Lead Agency consumer and provider education website must include information on how parents can contact the Lead Agency or its designee and other programs that can help the parent understand information included on the website. a. Does the website provide directions on how parents can contact the Lead Agency or its designee and other programs to help them understand information included on the website? [x] Yes. [ ] No. b. Provide the direct URL/website link to this information: https://www.dcyf.wa.gov/contact-us 9.2.8 Posting sliding fee scale, co-payment amount, and policies for waiving co-payments The consumer education website must include the sliding fee scale for parent co-payments, including the co-payment amount a family may expect to pay and policies for waiving co- payments. a. Does the Lead Agency certify that their consumer education website includes the sliding fee scale for parent co-payments, including the co-payment amount a family may expect to pay and policies for waiving co-payments? [x] Yes. [ ] No. b. Provide the direct URL/website link to the sliding fee scale. https://www.dcyf.wa.gov/sites/default/files/pdf/copay_calculation_table.pdf https://app.leg.wa.gov/WAC/default.aspx?cite=110-15-0023&pdf=true https://app.leg.wa.gov/WAC/default.aspx?cite=110-15-0075&pdf=true