WAC 388-472-0010 What are NSA services?

We use the term Equal Access (EA) services instead of Necessary Supplemental Accommodation (NSA) services.

We can provide EA services to you if you have an impairment(s) or other problems that make it difficult to access our programs. EA services include: Arranging for assistive listening devices, sign language interpretation, or other communication aids; Sending forms and letters in large print or other format; Arranging for or providing help to complete and submit forms to us; Reading or explaining letters or forms we send; Helping you give or get the information we need to decide or continue eligibility; If we know you have a person who helps you with your applications, notifying them when we need information or when we are about to reduce or end your benefits; Calling you instead of having you come into the office; Meeting with you in a room free of distractions (when possible); Reminding you of appointments; If you miss an appointment or deadline, contacting you about the reason before we reduce or end your benefits; Reviewing our decision to stop, suspend, or reduce your benefits to make sure we followed your EA Plan; Explaining to you a reduction or termination of your benefits (see WAC 388-418-0020 ); Helping you request continuing benefits or a fair hearing; Allowing someone you choose to be in charge of your benefits, and providing protective payments if needed.

For EA clients who have Limited English Proficiency (LEP), follow policy guidance under Chapter 388-271 WAC , and in the EA-Z Manual .

For EA clients who have an Authorized Representative or Protective Payee, follow policy guidance under Chapter 388-460 WAC , and in the EA-Z Manual and Social Services Manual. Authorized Representative - Food Assistance Authorized Representative - Food, Cash, and Medical Benefit Issuances Payees on Benefit Issuances - Overview Payees on Benefits Issuances - Protective Payees Protective Payees - Guidelines