Public Benefits Specialist/Case Manager Responsibilities:

Respond to the client and document in the ACES narrative when a client contacts the department regarding an adverse department decision.

Explain the reasons for the department decision.

Describe what rules apply to the department decision.

Try to resolve the issue(s) with the client, but, if unable to resolve the issue(s) offer the client a supervisor conference, if appropriate.

Inform the client of their right to an administrative hearing.

Offer a Request for Hearing, DSHS 5-013(X) or take request over the phone

Offer to complete an electronic Administrative Hearing Request form for the customer or provide the paper Request for Hearing form DSHS 5-013(X) , if the client prefers. Document the client's decision in ACES.