Element #2:

An action by the client on the faith of the department's admission, statement or act. The client must have taken some action that was reasonable given the circumstances; e.g. cashed the check and spent the money.

Factors which may be used as evidence of element #2:

The client's belief in the department's action was reasonable.

EXAMPLE:

Client receives a letter informing him that his check will be $400. Client has reported income correctly and has no reason to suspect that the amount might be an error.

The benefit is no longer available. Document the facts using the best verification obtainable, including the client's statements when necessary.