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Vermont Department for Children and Families Postsecondary Education Rules Economic Services Division

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applicant submitting a new application.

f. Written notice of the PSE annual review decision shall be provided to the participant within 30 days of the date when the financial eligibility application was received.

1. The notice shall inform the participant whether they continue to be eligible for the PSE program and the amount of PSE financial benefits.

2. If the participant is no longer eligible for the PSE program the notice will include the reasons for these decisions and information on appeal rights. 2414 Case Management (08/01/2024, 23-34)

a. Case management is the primary connection between participants and the PSE program.

b. Case managers shall work closely with participants to maximize the likelihood that they will complete the PSE program successfully.

c. Case managers will assist with eligibility determinations, revision and review of PSE plans, and career planning.

d. Case managers shall provide other assistance and support, including referrals, in areas such as academic advice, financial aid, social services, and other State or federal benefit programs. 2415 Availability of Case Management (08/01/2024, 23-34)

a. Case management shall be available to all PSE participants from one month prior to the beginning of the academic term in which they will be taking classes until the month they complete the postsecondary undergraduate degree specified in their current PSE plan. b. Case managers shall meet in person or by telephone at least monthly, or more often as needed, with each participant to review academic progress, offer support services, and assist with PSE program participation.

1. These meetings will be held in partnership with the college identified in the participant’s current PSE plan and include academic advisors and other faculty, as needed. 2416 Case Management Services (08/01/2024, 23-34)

a. Case management services include: 1. Assisting with the review and modification of PSE plans; 2. Assisting participants in identifying majors or fields of study most closely related to their occupational goal, when a change in goal is proposed; 3. Assisting participants in identifying colleges offering the most appropriate programs to meet their occupational goal, taking into consideration household obligations and financial constraints, when a change in goal is proposed; 4. Assisting with identifying appropriate resources for academic advice and counseling;