15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: as requested Employees are provided with policy manual Other, describe: The Fuel and Utility Office conducts trainings and program updates with community based-organizations around the state prior to the start of the next season. This provides program staff with the opportunity to keep partners, advocates, and interested parties up-to-date on both LIHEAP fuel assistance and utility discount programs. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: Annually, at predictable points in the fuel assistance season, vendors are advised/reminded of their benefit management responsibilities as third party payees under the terms of Fuel Program Certification Agreement. This includes reporting questions or concerns to the Fuel & Utility Office of fraud,abuse and/or eligibility. Vendors are the most frequent reporters of client eligibility that might lead to a finding or fraud or abuse. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.