12 Fair Hearings,2605(b)(13) - Assurance 13

Official source

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 12 12.2 How many of those fair hearings resulted in the initial decision being reversed? 1 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? Thsi past year we implemented an updated Fuel policy that aligned with the practices we were using. Procedures will be finalized and posted in July 2025. Of the 12, 5 were affirmed, 7 were withdrawn. 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. Clients may ask for a fair hearing if their claim for assistance, benefits, or services is denied, or in not acted upon with reasonable promptness. They can request a Fair hearing by reaching out to our department either in writing or by calling the Benefits Service Center and talking with a worker. They can also contact the Human Service Board directly and request a Fair Hearing. 12.5 When and how are applicants informed of these rights? Applicants are informed of their rights to a fair hearing first on their applications for benefits/assistance and every time they are notified of an action or decision has been taken regarding their case. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.

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12 Fair Hearings,2605(b)(13) - Assurance 13

Official source

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 12 12.2 How many of those fair hearings resulted in the initial decision being reversed? 1 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? Thsi past year we implemented an updated Fuel policy that aligned with the practices we were using. Procedures will be finalized and posted in July 2025. Of the 12, 5 were affirmed, 7 were withdrawn. 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. Clients may ask for a fair hearing if their claim for assistance, benefits, or services is denied, or in not acted upon with reasonable promptness. They can request a Fair hearing by reaching out to our department either in writing or by calling the Benefits Service Center and talking with a worker. They can also contact the Human Service Board directly and request a Fair Hearing. 12.5 When and how are applicants informed of these rights? Applicants are informed of their rights to a fair hearing first on their applications for benefits/assistance and every time they are notified of an action or decision has been taken regarding their case. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.