4.04 Case records

Contents. Case records include the following information: Applications for benefits; Factual data that supports eligibility findings, including, but not limited to: (i) Documentation of verification of information submitted and any supplementary investigation of eligibility factors; (ii) Budgetary computations; (iii) Eligibility decisions; and General Provisions and Definitions Part 1 – Page 21 (Sec.4.00, Sub.4.05) (iv) Payment authorizations. Copies of all correspondence with and concerning individuals, including, but not limited to, notices of case decisions. Use of case information. Case information may contribute in statistical or other general terms to material needed for planning, research, and overall administration of human-services programs. Individual case information shall, however, be held in accordance with the confidentiality requirements set forth in § 4.08. Retention. Case records are retained as required by federal and state requirements for audit and/or review.