2500.13 Physically Stolen EBT card

3SVT households that have their card physically stolen are n ot eligible for replacement benefits.

Do the following when a household reports their card was physically stolen; Advise it is a crime, and a police report may be helpful but there is no guarantee they will get their benefits back. Provide printout of EBT transaction history to the household to supplement the police report. If cash out, discuss direct deposit. Discuss possible payee. Provide tips for EBT security: Keep EBT card number and PIN a secret from everyone besides people in the 3SVT household. Check card readers before using them to avoid card skimming. Shield the PIN pad when entering the PIN. Do not write the PIN on the card sleeve. Change the PIN frequently and do not share it. Lock the card immediately after use on the EBT Edge Website . Check the EBT account regularly for unauthorized charges. If a transaction is unexpectedly declined or you receive an error code, contact the EBT Customer Services Helpline to verify the transactions on the account.

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2500.13 Physically Stolen EBT card

Official source

3SVT households that have their card physically stolen are n ot eligible for replacement benefits.

Do the following when a household reports their card was physically stolen; Advise it is a crime, and a police report may be helpful but there is no guarantee they will get their benefits back. Provide printout of EBT transaction history to the household to supplement the police report. If cash out, discuss direct deposit. Discuss possible payee. Provide tips for EBT security: Keep EBT card number and PIN a secret from everyone besides people in the 3SVT household. Check card readers before using them to avoid card skimming. Shield the PIN pad when entering the PIN. Do not write the PIN on the card sleeve. Change the PIN frequently and do not share it. Lock the card immediately after use on the EBT Edge Website . Check the EBT account regularly for unauthorized charges. If a transaction is unexpectedly declined or you receive an error code, contact the EBT Customer Services Helpline to verify the transactions on the account.