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STATE CHILD HEALTH PLAN UNDER TITLE XXI OF THE SOCIAL SECURITY ACT

STATE: Virginia Page 5-21

Effective Date: 07/01/05

21 Approval Date: _____________/06 supplied with enrollment information and outreach materials. Utilizing the same criteria as the School Lunch Program, school systems are a primary vehicle for sending information home to parents about the FAMIS program. In addition, State agencies are routinely educated and trained about the program and are provided with informational fact sheets and brochures.

Coordination with other Community Based Organizations -- The Commonwealth actively encourages participation of a wide range of organizations, including, but not limited to, those organizations that target high concentrations of uninsured children. DMAS has partnered with a network of Community Based Organizations (CBO) to promote and facilitate enrollment of children in the FAMIS and Medicaid programs. DMAS will continue to build coalitions and infrastructure at the state and local level that will provide awareness and application assistance in both FAMIS and Medicaid. DMAS continues to work closely with its contractor, the Virginia Health Care Foundation, in coordinating local outreach efforts through Project Connect and Robert Wood Johnson Grantees, and other Community-Based Organizations. Virginia works with community based organizations that have expertise in providing translation services to reach eligible families with limited English speaking abilities. All outreach materials are available in both English and Spanish. DMAS continues to provide these community-based organizations with the support and tools needed to reach these families

Coordination with the Business Community -- The Commonwealth is developing a statewide business outreach strategy. DMAS will contact Virginia businesses and business associations to request their cooperation in enrolling employees’ children, sponsorship opportunities, advertising partnerships, gifts and in-kind contributions in support of the State’s child health insurance programs. These groups will be provided with materials outlining the importance and benefits of the program so that they can make informed decisions on their ability and level of participation.

Coordination with the Health Care Associations and Providers -- The Commonwealth partners with health care associations and requests their cooperation in performing outreach for Virginia’s child health insurance programs. Outreach information is provided to health care associations and health care providers so that they can distribute FAMIS and Medicaid information to their members. The Outreach Oversight Committee helps identify and target providers.

Central Processing Unit – The Commonwealth, through a contractor, provides a call center with a toll-free helpline number to be located at the Central Processing Unit. The call center serves as a distribution point for applications, assists callers with completing applications, serves as a source for answering questions, and provides eligibility status. DMAS continues to coordinate outreach efforts in conjunction with the call center and works to develop better outreach evaluation methods. It is required that the contractor responsible for operating the call center provides translation services for non-English speaking callers. This requirement may be met through an arrangement with a contracted service such as AT&T Language Line Services, which provides interpretation services in 148 of the most commonly spoken languages around the world. Translation services are available during the call center hours of operation and must be accessible via a toll-free number. Callers requiring translation services are not required to hang up and call