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Virginia FAMIS MOMS and FAMIS Select Section 1115 Demonstration Demonstration Period: October 25, 2019 through June 30, 2029; Amended November 18, 2021 Page 55 of 61

Hypothesis IV: FAMIS Select members’ families will report that they are satisfied with the service offered by the FAMIS Select program, a subsidy for private/employer-sponsored insurance.

Measure IV: Analysis of responses gathered in focus groups with families of current FAMIS Select enrollees

Measure IV Description: Data for Measure IV will come from focus groups with FAMIS Select participants conducted by Virginia DMAS staff. Group questions will aim to understand consumers’ experiences with DMAS-operated components of the program, such as customer service, responsiveness to customer inquiries, and timely processing of subsidy payments. Questions will aim to identify customer service issues or other shortcomings or strengths of the DMAS-operated aspects of FAMIS Select.

Focus group responses will be systematically categorized into themes using dynamic methods to determine general satisfaction or dissatisfaction with the FAMIS Select program. Independent coders will determine relevant attributes and synthesize data to assign satisfaction levels as “not satisfied,” “somewhat satisfied,” “satisfied,” and “very satisfied.”

Hypothesis V: FAMIS Select families will report that they are able to access preventive services, use specialty healthcare services, and schedule timely appointments with preferred providers under their private or employer-sponsored insurance that is subsidized by FAMIS Select. Demonstration Goal: Monitor and ensure member satisfaction with the FAMIS Select program.

Research Questions: Is the self-reported consumer experience of participants in FAMIS Select satisfactory? What do participants report can be improved? Demonstration Goal: Monitor and ensure member satisfaction with the FAMIS Select program.

Research Question: Do families report that children in FAMIS Select have a satisfactory level of access to health care services through their private or employer- sponsored insurance subsidized by FAMIS Select?