16 Performance Goals and Measures, 2605(b)

16.1 Describe your progress toward meeting the data collection and reporting requirements of the four required LIHEAP (Benefit Targeting Index, Burden Reduction Targeting Index, Restoration of Home Energy Service, and Prevention of Loss of Home Energy Service). Include timeframes and plans for meeting these requirements and what you believe will be accomplished in the coming federal fiscal year. In 2016, the VDSS migrated multiple legacy eligibility systems to a single case management/eligibility system, VaCMS, to include Child Care, Medical Assistance, SNAP, TANF and LIHEAP. Prior to the the migration to VaCMS, Performance Measure (PM) activities/changes included changes to paper applications (additional questions to capture new data elements and revised language included in the applicant certification) and soliciting and securing new EAP vendor agreements. PM questions to collect information on restoration of services and prevention of loss of services were added to data collection screens in VaCMS prior to the launch. We have made several changes to VaCMS to collect additional PM data during the online application process in CommonHelp as well change requests to collect data and generate correct data and the necessary reports in VaCMS to report PM on the LIHEAP Performance Data Form Sections V, Vi and VII. We will continue to make changes to ensure this data is correct. We updated our reporting capability in FFY2025 to allow for quarterly data that reflects Restoration and Prevention totals each quarter. We are hoping to implement a vendor portal in FFY26 that will allow our vendors easier and faster access to payment and approved service information as well as an easier way to provide us with data and billing information. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.