Page 9

VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

11/13 TABLE OF CONTENTS, PAGE 1

CHAPTER SUBJECT PAGE

A. INTRODUCTION 1. Legal Base 1 2. Purpose of LIHEAP Program 1 3. Outreach and Public Information 1 4. Weatherization and Energy Conservation 2 5. Other Resources 2 6. Vendor System 3 Responsibilities relative to the vendor system: Vendor 3 Localities 3 Home Office 4 7. Leveraging 4 8. Contracting with Other Agencies 4 9. Applications 5 10. Confidentiality 6 11. Family Based Social Services Guidance 7 12. Technical Assistance and Training 7 13. Energy Assistance Program Forms 7 14. Retention of Records 8 15. Pre-Application Eligibility Determination/ Discussion Prohibited 8 APPENDIX A Energy Assistance Program Forms 1-2 APPENDIX B Virginia Department of Social Services Practice Model 1-3

TRANSMITTAL #13-1

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Page 9

Official source

VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

11/13 TABLE OF CONTENTS, PAGE 1

CHAPTER SUBJECT PAGE

A. INTRODUCTION 1. Legal Base 1 2. Purpose of LIHEAP Program 1 3. Outreach and Public Information 1 4. Weatherization and Energy Conservation 2 5. Other Resources 2 6. Vendor System 3 Responsibilities relative to the vendor system: Vendor 3 Localities 3 Home Office 4 7. Leveraging 4 8. Contracting with Other Agencies 4 9. Applications 5 10. Confidentiality 6 11. Family Based Social Services Guidance 7 12. Technical Assistance and Training 7 13. Energy Assistance Program Forms 7 14. Retention of Records 8 15. Pre-Application Eligibility Determination/ Discussion Prohibited 8 APPENDIX A Energy Assistance Program Forms 1-2 APPENDIX B Virginia Department of Social Services Practice Model 1-3

TRANSMITTAL #13-1