Page 76

VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

11/13 TABLE OF CONTENTS, PAGE 1

CHAPTER SUBJECT PAGE

E. ADMINISTRATION 1. Fraud 1 a. Definition of Fraud 1 b. Local Responsibilities 1 c. Determination of Fraud 2 2. Monitoring 2 3. Improper Authorizations 2 4. Improper Payments 3 a. Incorrect Payment 3 b. Responsibility for Error Correction 4 1) Client/Vendor Error 4 2) LDSS Error 4 c. Reporting Errors 4 1) Overpayments 4 2) Underpayments 5 5. Lost and Stolen Check Procedures 5 a. Client Checks 5 b. Vendor Checks 6 6. Canceled Checks 7 a. Client Checks 7 b. Vendor Checks 7 c. Reissue 7 7. Undelivered Checks 7 8. Mutilated Checks 7 a. Client Checks 8 b. Vendor Checks 8 9. Local Checks 8 a. Fuel Component 8 b. Crisis/Cooling Component 8 10. Refunds 9 a. Client Refunds 9 b. Vendor Refunds 10 11. IRS Levies 10 APPENDIX A Case Numbering Procedures 1 APPENDIX B Multiple Case Numbers 1 TRANSMITTAL #13-1