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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE MANUAL

MAIN TABLE OF CONTENTS VOLUME IX, PAGE 7

CHAPTER SUBJECT PAGE

G. CRISIS ASSISTANCE (cont) 9. Payments 14 a. Where to Enter Benefit Amount 15 b. Add Additional Monies Needed to Pay Bill 15 10. Appeals 15 11. Selling for Profit 16 APPENDIX A Security Deposit Option Plan 1-2 APPENDIX B Crisis/ Cooling Credit Authorization 1 H. and I. Obsolete J. COOLING ASSISTANCE 1. Purpose 1 2. Administration 1 a. Contracting 1 b. Program Dates 1 c. Outreach and Public Information 1 d. Community Resource Coordination 2 3. Eligibility Criteria 2 4. Applications 3 5. Processing Applications 3 a. Pending 4 b. Local Agency Denial 4 c. Eligibility Determination 4 d. Notices 5 6. Authorizations 5 7. Assistance Provided 6 a. Pick Up of a Portable Fan (Code A) 6 b. Air Conditioner Purchase/ Installation (Code B) 6 c. Repair of Central Air Conditioning or Heat Pump (Code C) 7 d. Security Deposits (Code D) 8 e. Ceiling, Attic or Whole House Fan

Purchase and Installation (Code E) 9 f. Repair of an Installed Fan (Code F) 9 g. Payment of Electric Bill (Code G) 9 TRANSMITTAL #13-1