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VIRGINIA DEPARTMENT OF SOCIAL SERVICES ENERGY ASSISTANCE

11/13 TABLE OF CONTENTS, PAGE 1

CHAPTER SUBJECT PAGE

D. PROCEDURES 1. Assistance Provided 1 a. Primary Heat System 1 b. Primary Fuel Type 1 c. Heating Expense 1 2. Pending 1 3. LDSS Denials 2 4. Eligibility Screening 3 5. Benefit Determinations 3 6. Authorizations 4 a. At Benefit Determination 4 b. After Benefit Determination 4 7. Notices 4 a. Client Notice of Action 4 b. Payment Notice 4 c. Turnaround Documents 5 8. Payments 5 a. Fuel Vendors 5 b. Households – Direct Payments 6 9. Changes 7 a. Ineligible Household’s Situation Changes Prior to Benefit Determination 7 b. Household Becomes Ineligible for Further Assistance 7 c. Household Composition 7 1) Household Divides 7 2) Household Combines 7 3) Only Member Dies 7 4) Case Name Dies 7 d. Household Moves In From Another State 8 e. Household Moves Within Same Locality 8 f. Household Moves to New Locality 8 g. Fuel Type 9 h. Vendor Number Change 9 i. To Close a Case 10 1) Client Pay 10 2) Vendor Pay Before Benefits Determined 10 3) Vendor Pay After Benefits are Determined 10 j. Change From Direct Pay to Vendor Pay 11 k. Change From Vendor Pay to Direct Pay 11 10. Appeals 12 TRANSMITTAL #13-1