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VIRGINIA DEPARTMENT OF SOCIAL SERVICES ENERGY ASSISTANCE
10/03 VOLUME IX, CHAPTER C, APPENDIX A, Page 2
HANDLING APPROVAL NOTICE CHANGES
ELEMENT VARIABLE CHANGE in writing or by phone ACTION NEEDED # in HH (1) There is one person in your home. (2 )There are people in your home. Increase or decrease in number of people in household. When # in household changes, income should also be reviewed for change. Enter new information in the system and ED the case. Citizenship (A) All household members are US citizens. (B) One or more are eligible aliens. (C) At least one person is an ineligible alien. 1. yes or no indicated 2. statement scratched out 3. call reporting change 4. new baby 5. moved in or out A change in citizenship status requires a review of # of people in the household, gross income, vulnerability, and medical deduction. Record changed information in the system and ED the case. Vulnerability There is (or is not) a child under age 6 in the home. There is (or is not) a disabled person in the home. There is (or is not) a person age 60 or older in the home. 1. yes or no indicated 2. statement scratched out 3. call reporting change 4. new baby 5. moved in or out A change in vulnerability status requires a review of # of people in the household, gross income, vulnerability, and medical deduction. Record changed information in the system and ED the case. Living Arrangement Homeowner and pay all heating costs. Rent and pay all heating costs. Heat is included in rent. Lives in government housing and pay heating costs. Lives rent free and pay all heating costs. 1. yes or no indicated 2. statement scratched out 3. call reporting change 4. moved A change in living arrangement requires a review of # of people in the household, gross income, vulnerability, and medical deduction. Accuracy of address, fuel type, and vendor must also be reviewed. Record changed information in the system and ED the case. Phone # Area code + number Scratched out or changed. Record changed information in the system.
TRANSMITTAL #03-3