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VIRGINIA DEPARTMENT

OF SOCIAL SERVICES ENERGY ASSISTANCE

11/13 VOLUME IX, CHAPTER A, APPENDIX B, PAGE 3

• We value prevention networks that link effective public and private programs and community-based organizations that identify individuals and families before they need services. • We believe in partnering across programs and systems in order to provide a full array of services along the continuum of care. We are committed to working within and outside of the social services system to identify and address service gaps.

6. How we do our work has a direct impact on the well-being of the individuals, families, and communities we serve. • Children, individuals and families deserve trained, skillful professionals to engage and assist them. We hire, develop and maintain a workforce that aligns with our practice model. • Clear expectations, effective supervision, leadership and proper resource supports are critical for the workforce to do their job effectively. • We believe in creating and maintaining a supportive working and learning environment with accountability at all levels. • We value the provision of high-quality, timely, efficient, and effective services. We believe relationships and communication should be conducted with honesty, transparency, integrity, empathy, and respect within and outside of our social services system. • The collection and sharing of accurate, outcome-driven data and evidence-based information is a critical part of how we continually learn and improve. We use data to inform, manage, improve practice, measure effectiveness and guide decisions. • Continuous quality improvement is fundamental to our work.

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