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VIRGINIA DEPARTMENT OF SOCIAL SERVICES ENERGY ASSISTANCE

06/11 VOLUME X, CHAPTER A, PAGE 4

• Ensuring that Crisis/Cooling credit authorizations are complete and signed and that participating vendors prior to payment submit accurate and complete delivery tickets or itemized bills.

• Entering bills to ensure proper payments. VDSS responsibilities: • Ensuring that participating vendors correctly complete and sign the credit authorization and submit accurate and complete delivery tickets as appropriate prior to payment.

• Researching and answer all inquiries pertaining to fuel credit authorizations and payments to vendors.

• Terminating participating Energy Assistance vendors for just and reasonable cause.

• Assigning vendor numbers to all vendors.

7. LEVERAGING

Leveraging means using contributions and donations related to the provision of energy resources to low-income households to generate additional federal funds and expand the program. VDSS negotiates and develops energy resources that are available to low income households at no cost or a reduced cost to help them meet their energy needs. Current leveraging initiatives with vendors provide benefits at no cost to the program.

8. CONTRACTING WITH OTHER AGENCIES

A LDSS may contract for the 1) taking of applications or 2) taking of applications and preparing for processing. Data entry of applications and changes to case information must continue in the LDSS as prescribed in the Quick Reference Guide.

LDSS retain responsibility for:

a. Training of guidance and procedures; b. Provision of technical assistance to the contractor; c. Appeal and audit issues; d. Check return inquiry and update; and e. Relaying program information/correspondence to contractor. A copy of the contract must be sent to VDSS.

TRANSMITTAL #11-1