us-va/manual/vdh/wic/ven-03.0/document-1

Division of Community Nutrition

Subject: Retail Store Contact with Local Agencies Policy: VEN 03.0 Reference: N / A Effective: April 1, 2017 Supersedes: August 12, 2013

Page 1 of 1

I. Policy:

Retail stores who contact the local agency for assistance shall be given the telephone number of their Vendor Liaison. The local agency shall contact the State WIC Office if they do not know which Vendor Liaison is assigned to their county / city. Retail stores shall be advised they can also find contact information in their Vendor Manual for the Virginia WIC Program.

II. Procedure(s):

A. Retail stores shall not contact the local agency for assistance with issues related to WIC participants, allowable foods, supplies (i.e., food list, formula flyer, shelf labels, eWIC window decals, eWIC lane signage, lost eWIC cards, etc.) or eWIC reimbursements.

B. For the majority of examples stated above, retail store personnel shall be directed to contact their assigned Vendor Liaison. It is highly recommended that local agency personnel shall not provide assistance to retail stores, since their actions and advice may not accurately reflect WIC Program policies and procedures.

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Official source

Division of Community Nutrition

Subject: Retail Store Contact with Local Agencies Policy: VEN 03.0 Reference: N / A Effective: April 1, 2017 Supersedes: August 12, 2013

Page 1 of 1

I. Policy:

Retail stores who contact the local agency for assistance shall be given the telephone number of their Vendor Liaison. The local agency shall contact the State WIC Office if they do not know which Vendor Liaison is assigned to their county / city. Retail stores shall be advised they can also find contact information in their Vendor Manual for the Virginia WIC Program.

II. Procedure(s):

A. Retail stores shall not contact the local agency for assistance with issues related to WIC participants, allowable foods, supplies (i.e., food list, formula flyer, shelf labels, eWIC window decals, eWIC lane signage, lost eWIC cards, etc.) or eWIC reimbursements.

B. For the majority of examples stated above, retail store personnel shall be directed to contact their assigned Vendor Liaison. It is highly recommended that local agency personnel shall not provide assistance to retail stores, since their actions and advice may not accurately reflect WIC Program policies and procedures.